…the level of personalized support is unparalleled in this industry. Knowing I can reach out with a quickly answered email, work ticket, or Zoom request makes me feel supported and valued.
-Paul Holimon, Coordinator, Post-Secondary Curriculum & Instruction at Lorenzo Walker Technical School
Successful adoption takes more than great technology. Cidi Labs provides multiple ways for faculty, instructional designers, administrators, accessibility professionals, and other users to build their skills and confidence.
Choose the learning options that work best for your teams:
The new DesignPLUS Sidebar training yesterday was one of the best tool training experiences I have attended. Pointed, interesting, perfectly paced.
-Kelly Cooney, Senior Instructional Designer, Johns Hopkins University
Your Customer Success Manager helps connect your Cidi Labs products to the outcomes that matter most to your institution.
Beginning with a kickoff conversation, we’ll work with you to identify your goals and define what success looks like. Regular check-ins help you assess progress, uncover new opportunities, and connect your teams with helpful resources and best practices.
The goal isn’t simply to make sure you’re using the software. It’s to help you get real value from it.
Our Support team includes professionals with backgrounds in instructional design and deep experience with Cidi Labs products and Canvas. They understand the technology and the work your teams are trying to accomplish with it, because they’ve done it themselves.
Whether you have a technical question, need help with a workflow, or aren’t sure of the best way to accomplish a goal, you aren’t on your own. When you request support you’ll have knowledgeable people ready to help.
And our continually expanding Knowledge Base gives you on-demand access to answers, tutorials, and guidance.
As much as I love your products (and I really do!), it is your amazing customer service that sets you apart. Everyone is not just friendly and helpful, but really proactive in providing information and support…It makes me value your company and its services even more than for the quality of the products alone.
-Lauren Oliveira, Instructional Designer at Samuel Merritt University
Your needs don’t stand still, and neither do our tools.
As a Cidi Labs customer, you benefit from regular updates, new capabilities, and continued product improvements influenced by the institutions using our tools every day. We listen closely to your ideas and experiences, and that feedback helps shape where our products go next.
We appreciate how the Cidi Labs team listens, truly listens, and tries to really implement the feedback… It truly does feel more like a partnership than just a purchase.
-Brian Reed, Coordinator of STEM and Digital Learning, Rockwood School District
Great technology is only part of creating lasting value.
Cidi Labs brings together purpose-built Canvas tools, training, expertise, and ongoing support to help your institution create better course experiences at scale.
Whether you’re working to improve course design, scale accessibility, increase consistency, simplify course management, or create better learning experiences, we’re here to help you succeed.
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