Great technology is only the beginning when you become a Cidi Labs customer. From implementation and training to ongoing guidance and support, our experts in Canvas, instructional design, and digital accessibility work alongside your team to help you get the most from our tools and create better learning experiences.
A member of our Support team works directly with your Canvas LMS administrator to guide installation, answer questions, and make sure your Cidi Labs products are configured and ready for your institution.
Successful adoption takes more than great technology. Cidi Labs provides multiple ways for faculty, instructional designers, administrators, accessibility professionals, and other users to build their skills and confidence.
Choose the learning options that work best for your teams:
Together, these resources help your institution build the knowledge and practices needed to use Cidi Labs tools effectively and at scale.
Your Customer Success Manager helps connect your Cidi Labs products to the outcomes that matter most to your institution.
Beginning with a kickoff conversation, we’ll work with you to identify your goals and define what success looks like. Regular check-ins help you assess progress, uncover new opportunities, and connect your teams with helpful resources and best practices.
The goal isn’t simply to make sure you’re using the software. It’s to help you get real value from it.
Our Support team includes professionals with backgrounds in instructional design and deep experience with Cidi Labs products and Canvas. They understand the technology and the work your teams are trying to accomplish with it, because they’ve done it themselves.
Whether you have a technical question, need help with a workflow, or aren’t sure of the best way to accomplish a goal, you aren’t on your own. When you request support you’ll have knowledgeable people ready to help.
And our continually expanding Knowledge Base gives you on-demand access to answers, tutorials, and guidance.
Your needs don’t stand still, and neither do our tools.
As a Cidi Labs customer, you benefit from regular updates, new capabilities, and continued product improvements influenced by the institutions using our tools every day. We listen closely to your ideas and experiences, and that feedback helps shape where our products go next.
Great technology is only part of creating lasting value. Cidi Labs brings together purpose-built Canvas tools, training, expertise, and ongoing support to help your institution create better course experiences at scale.
Whether you’re working to improve course design, scale accessibility, increase consistency, simplify course management, or create better learning experiences, we’re here to help you succeed.
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