The Cidi Labs Team

We're a small team with a huge passion for Instructional Design

Across our team, we’ve racked up nearly 100 total years – that’s people years – of experience with K-12, higher ed, instructional design, and Canvas. 

We’re proud to use all that experience to bring innovative products and stellar support to Canvas course designers everywhere.

Mike Zackrison

The Boss

Mike Zackrison started Cidi Labs in partnership with Utah State University in 2016. He’s an  ed tech veteran with 20 years experience in product management, marketing, and start-up leadership. In some form or another he’s touched every major system schools use to deliver education. From the LMS (Canvas, Sakai) to the SIS (Banner, Kuali Student) and all the systems in between (CampusPipeline, SCT Luminis, uPortal, plus dozens of integrations), he’s helped forge the unified digital campuses of today. 

Right before Cidi Labs he was with Instructure from 2012 to 2015 where he led Canvas’ openness initiatives including growing the partner program to over 150 partners and the number of LTI integrations to over 200 (made available thru Eduappcenter). Working with so many start-ups in this role helped Mike decide that he wanted to start his own company. After a chance meeting with Utah State’s commercialization office and Kenneth Larsen he jumped at the opportunity to start Cidi Labs with them and become a Canvas partner.

Mike holds an MBA degree from Northwestern’s Kellogg School of Management and BA degrees in German and Finance from the University of Utah. When not Edtech-ing, he enjoys traveling with his wife and two daughters, exploring the 40 miles of trails in the foothills above his home on foot or bike, and golfing. Two herding dogs ensure that he gets a walk each day too!

Kenneth Larsen

Lead Inventor and Instructional Designer

Kenneth Larsen is a programmer/analyst with Utah State University’s (USU) Center for Innovative Design and Instruction (CIDI), and more importantly, is the inventor of and genius behind DesignPLUS (formerly known as Kennethware).  

Kenneth blends a master’s degree in Instructional Technology and Learning Sciences from USU with 14 years of Internet development experience to empower teachers and designers to push the boundaries of online course development. 

Kenneth loves exploring the outdoors with his wife and 2 daughters and often spends downtime taking pictures, drawing, reading and scheming new features to add to DesignPLUS.

Jacoba Behunin

Sales and Customer Success, West Side

Jacoba joined the Cidi Labs team in 2017 as the resident extrovert of the group. She’s done a little bit of everything–face to face and online teaching, technology marketing, fundraising, and now has the best gig of her life selling software that makes teaching and learning more accessible. 

She has a Master’s Degree in American Studies from Utah State University, has been known to say “rad” in customer emails, loves jigsaw puzzles and books, and has recently begun teaching herself hand embroidery. 

Other facts: she’s a mom of two humans and two pigmy goats, and she’s afraid of the following things (in order): 1. Rabies, 2. Bats, 3. Squirrels, 4. Moose, 5. Birds of prey.


Jen Leckie

Sales and Customer Success, East Side

Jen has been with Cidi Labs for 2 ½ years after working as a Customer Success Manager at Instructure.  

While at Instructure, she supported early Canvas higher ed customers on the west coast and now gets the opportunity to work with amazing schools on the east coast. 

 Jen has been working for technology companies most of her career although transitioned to the ed tech space 6 years ago and hasn’t looked back. 

When not working, Jen loves to entertain and throw dinner parties, exercise, garden and spend time with her husband and 5 step sons!  

Chuck Crandall

Head of Software Development

Chuck Crandall has been working in web development for over 17 years, with 12 of those years working in education technology. Chuck graduated from Brigham Young University with a bachelor’s degree in Computer Engineering, and received an MBA from Arizona State University. 

He ran his own web development company for 8 years, and now enjoys his role as head of software development at Cidi Labs. 

Chuck is happily married with 5 children. If he had free time, he would spend it hiking, golfing, playing tennis, and skiing.

Michelle Muldowney-Stevens

Training and Support Manager

Michelle was Cidi Labs’ first full-time employee. She came to the company with many years of experience in higher ed administration and marketing.

She holds a Master’s degree in Learning Technologies & Instructional Design from Utah State University where she had the honor of working alongside Kenneth. Michelle was a military brat turned military spouse and calls many places home including New York, Hawaii, and Germany. 

Her family lives in Utah’s beautiful Cache Valley where they enjoy collecting all the animals – including many chickens and a few mustangs – that they couldn’t move around the world while connected to the military.

Jennifer Malkovich


Jennifer is the newest member of the Cidi Labs team, but her passion for online teaching and learning is anything but new.  

Her experience in the ed tech industry dates back to the early days of WebCT, one of the original learning management system companies, and continued from there as she worked at a variety of companies which all serve to enhance some aspect of the educational experience with technology.  

She prides herself on being a Bostonian without a detectable accent, loves to travel, ski, and practice yoga; but in reality spends most of her free time trying to keep up with her 11 year-old daughter and 1 year-old puppy.